Five-Step Guide to Social Media Customer Service

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The rules of customer service are simple and finite: –       The customer is always right (even when they’re wrong) –       Always employ a pleasant and concerned attitude –       Work to troubleshoot a situation as soon as possible While these are … Continue reading


Virtual Marketing Gets Visual

As much as it pains me to say this as a writer, a picture truly is worth a thousand words. Although I strongly uphold the power of language, it seems that, in our day and age, we want to consume … Continue reading