Five-Step Guide to Social Media Customer Service

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The rules of customer service are simple and finite: –       The customer is always right (even when they’re wrong) –       Always employ a pleasant and concerned attitude –       Work to troubleshoot a situation as soon as possible While these are … Continue reading


A Case of the Warm-and-Fuzzies

Don Draper isn’t real. Nor is his selfish charm. As sad as this makes the AMC-viewing female population, I’m not just referring to the Mad Men character’s suave character. No, I’m talking about the money-laundering yet creative womanizer that’s become … Continue reading